General Terms and Conditions

ARTICLE 1 – BOB bv’s identity

BOB bv

Zilverstraat 69, 2718 RP Zoetermeer, The Netherlands

0031-79 32 52 450

09.00-17.00 local time.

Email: info@bob.nl

Chamber of Commerce number: 29039987

VAT identification number: 8030 57 544 B01

ARTICLE 2 – Applicability

1. These General Terms and Conditions apply to any offer and distance contract on the Villego® Webshop from BOB bv.

2. The text of these General Terms and Conditions will be supplied to the Customer electronically in such a way that the Customer can easily store it on a long-term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically before concluding the distance contract, and that they will be delivered at the Customer´s request free of charge, either via electronic means or otherwise;

3. Villego® Last Planner Simulation is a registered trademark of BOB bv. Villego® materials are copyright. Last Planner® is a registered trademark of the Lean Construction Institute www.leanconstruction.org. It is also known as ‘collaborative planning’, ‘lean planning’, ‘workface planning’.

Villego® is available for purchase by:

• organisations involved in project-based production including construction and design outside the Netherlands

• Universities, colleges and industry training organisations outside the Netherlands

• consultants outside the Netherlands who are on the LCI list of experienced Last Planner coaches on condition that it is not resold without prior written permission or used to offer training within the Netherlands and Dutch Speaking Belgium.

Villego® is not available to consultancy or training organisations in the Netherlands and Dutch speaking Belgium.

ARTICLE 3 – The offer

1. If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.

2. The offer contains a full and accurate description of the products and/or services offered. The description is suitably detailed to enable the Customer to assess the products and/or services adequately. If BOB bv makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer are not binding for BOB bv.

3. All offers contain such information that it is clear to the Customer what rights and duties are attached to accepting the offer.

This involves in particular:

− the price, including taxes;

− any delivery costs, if applicable;

− the way in which the agreement will be concluded, and what actions are needed to establish this;

− whether or not the right of withdrawal is applicable;

− the form of payment, delivery or performance of the contract;

− the time frame for accepting the offer, or, as the case may be, the time frame for honoring the price;

− the rate of distance communication if the costs for using the technology for distance communication are calculated on a basis other than the basic rate;

− if the contract is filed after conclusion, how the Customer can consult it.

ARTICLE 4 – The contract

1. Subject to the provisions in article 3, the contract becomes valid when the Customer has accepted the offer and fulfilled the terms and conditions set.

2. If the customer accepted the offer via electronic means, BOB b.v. shall promptly confirm the receipt of the acceptance of the offer via electronic means.

3. If the contract is concluded electronically, BOB bv will take appropriate technical and organisational security measures for the electronic data transfer and ensure a safe web environment. If the Customer can pay electronically, BOB b.v. shall observe appropriate security measures.

4. BOB bv may, within the limits of the law, gather information about Customer’s ability to fulfil his payment obligations, as well as all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, BOB bv has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request while giving reasons, or to attach special terms to the implementation.

5. BOB bv shall send the following information along with the product or service, in writing or in such a way that the Customer can store it in an accessible manner on a long-term data carrier:
a. the visiting address of BOB bv´s business establishment where the Customer may get into contact for any complaints;
b. the information corresponding to existing after-sales services and guarantees.

ARTICLE 5 – Exclusion of the right of withdrawal

1. The Customer does not have the right of withdrawal.

ARTICLE 6 – The price

1. The prices of the products and/or services provided shall not be raised during the validity period stated in the offer

2. The prices are always in EURO’s.

3. Price increases within 3 months after concluding the contract are permitted only as a result of new legislation.

4. Price increases from 3 months after concluding the contract are permitted only if BOB b.v. has stipulated it and

a. They are the result of legal regulations or stipulations, or

b. The Customer has the authority to cancel the contract before the day on which the price increase starts.

5. All prices indicated in the provision of products or services are excluding VAT.

6. All prices are excluding additional costs, such as: storage fees, demurrage fees and/or customs penalties, charged due to local conditions, rules or law or special rules and/or conditions and have to be paid by the buyer.

ARTICLE 7 – Conformity and Guarantee

1. BOB bv guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded.

2. An arrangement offered as a guarantee by BOB bv, Manufacturer or Importer shall not affect the rights and claims the Customer may exercise against BOB bv about a failure in the fulfilment of BOB bv’s obligations based on the law and/or the distance contract.

ARTICLE 8 – Delivery and execution

1. BOB bv shall exercise the best possible care when booking and when executing product orders, and when assessing requests for the provision of services.

2. The place of delivery is at the address given by the Customer to BOB bv

3. With due observance of the stipulations in Article 3 of these General Terms and Conditions, BOB bv shall execute accepted orders with convenient speed but at least within 30 days, unless a longer delivery period was agreed. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Customer shall be informed about this within one month after ordering. In such cases, the Customer is entitled to repudiate the contract free of charge and with the right to possible compensation.

4. In the event of repudiation under the preceding paragraph, BOB bv shall return the payment made by the Customer as soon as possible but at least within 30 days after repudiation.

5. If delivering an ordered product turns out to be impossible, BOB bv shall make an effort to offer an equivalent replacement product. Before the delivery, it shall be reported in a clear and comprehensible manner that a replacement product will be delivered. The right of withdrawal is not excluded with replacement products. The costs of the return shipment are to be borne by BOB bv.

6. Unless explicitly agreed otherwise, the risk of loss of and/or damage to products shall remain with BOB bv until the time they are delivered to the Customer.

ARTICLE 9 – Payment

1. Amounts must be paid in advance of delivery. Customer may choose between invoice and multisafe-pay (creditcard and IDEAL).

ARTICLE 10 – Complaints procedure

1. BOB bv shall have a sufficiently notified complaints procedure and shall handle the complaint in accordance with this complaint procedure.

2. Complaints about the performance of the contract shall be submitted to BOB bv fully and clearly described within a reasonable time after the Customer has discovered the defects.

3. The complaints submitted with BOB bv shall be replied within a period of 14 days after the date of receipt. Should a complaint demand a foreseeable longer time for handling, BOB bv shall respond within 14 days with a notice of receipt and an indication when the Customer can expect a more detailed reply.

ARTICLE 11 – Missing components

We take care in assembling your Villego® Last Planner® Simulation. Please check as soon as you have received your kit(s) wether each kit has the promised components. In case of missing components please inform us either via info@bob.nl or via www.villego.nl. We will send you the missing parts.

ARTICLE 12 – Additional or varying provisions

Additional provisions of and/or deviations from these General Terms and Conditions may not be to the Customer’s detriment and must be put in writing or be recorded in such a way that the Customer can stored them in an accessible manner on a long-term data carrier.

ARTICLE 13 – Express orders

Subject to the provisions in article 8 we strive to deliver your kit(s) within 5 to 14 working days after payment. This is normally possible with normal post.

If you want it delivered faster please contact us trough our website www.villego.com or by mail info@bob.nl. We can then tell you the current rates of express delivery.

ARTICLE 14 – Shipping and other import conditions

Additional costs, such as: storage fees, demurrage fees and/or customs penalties, charged due to local conditions, rules or law or special rules and/or conditions by buyer will not to be reimbursed by BOB bv as a claim.

ARTICLE 15 – Copyright

All Villego® materials are copyright. In the simulation kit are two different kinds of documents.

consumables (provided on USB flash drive) – these can be reproduced freely (but not changed) for use with the Villego simulation(s) you have purchased from BOB bv.
laminated instructions – these may not be copied (or changed).
Making copies of any element of the Villego® Last Planner® simulation other than the consumables included as pdfs on the USB flash drive without prior written permission from BOB bv is a breach of the copyright..

To request permission please write to info@bob.nl

ARTICLE 16 – Jurisdiction

Contracts between the Entrepreneur and the Consumer, to which these General Terms and Conditions apply, are exclusively governed by Dutch law. Disputes will be settled in the Netherlands under Dutch law.

ARTICLE 17 – Improving Villego

Making changes to any element of the Villego® Last Planner® simulation is a not allowed.

If you have suggestions for improving Villego® please send them to info@bob.nl
2014 april 2001

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Dear Customer,

Unfortunately we are not available due to the summer holidays. We will be back to serve you on August 23th.

Thank you for your understanding.

With kind regards,

Team Villego